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Answering Services
Who We Serve
About
24/7 Veterinary Answering Services
From small pets to large animals, we help you stay connected with your clients by capturing new client information and scheduling appointments, all so you can focus on what you do best—providing excellent veterinary care.
costs of not having veterinary answering services
Pet Owners Call You Because They Need You
In a veterinary practice, your clients need to be heard. Whether it’s a panicked pet parent with an after-hours emergency or a farmer needing immediate advice for a sick livestock animal, the stakes are high! But when you're not there, you can't support them, and they'll need to find another vet in their area.
Your Usual Clients Don't Get Prioritized
Without a screening protocol, your usual clients are left waiting on the phone while you handle routine inquiries.
Poor After-Hours Support for Emergencies
Staffing someone after-hours to screen routine and emergency calls costs you money and quality support.
No Overflow Support for Office Hours
When things get busy during office hours, you don't have someone to support the amount of calls you get.
veterinary answering service for large and small animals
Supporting Veterinary Clinics of Every Size
No two veterinary practices are the same, and our services reflect that. We don't just onboard you without first learning about your clinic. Luckily, we've worked with veterinary clinics of every size for the last few decades, so we're familiar with the operations of clinics that provide veterinary services for large and small animals.
Small Animal Clinic
From puppies and kittens to rabbits and guinea pigs, we provide personalized support for your smallest patients and their owners.
Large Animal Clinic
Handling calls for farms and livestock isn't new to us. We’re equipped to field urgent questions about herd health, birthing complications, and more.
24/7 Availability
24/7 availability is essential for vet care and emergency services. Our team ensures no call goes unanswered, even during late-night hours.
emergency and routine call handling for veterinarians
How We Support Urgent Veterinary Calls
You know the panic of a pet owner when there's an emergency. After all, to people like us, they're an extension of the family. That's why we ensure that those calls into your clinic remain calm—escalating emergencies if necessary while screening routine calls, during both your office and after hours.
Urgent Call Transfer
Emergency calls are patched through immediately to the on-call veterinarian.
Routine Message Taking
Non-urgent calls are documented as messages for your team to review during office hours.
Custom Protocols
We work with you to determine the protocol ensuring right calls reach the right people 24/7.
how ambs call center stands out
Why Ambs’ Veterinary Answering Service?
You won't get a cookie-cutter onboarding experience with us. We pay close attention to your operations—how you want calls forwarded, patched, and screened. When calls flow as smooth as they do with our vet answering service, your clients will keep wanting to come back, growing your clinic.
Emergency Call Screening
Get only the important calls after-hours when we screen routine calls.
After-Hours Vet Support
All calls can be answered for your business' office and after hours.
Customized Onboarding
Small, medium, or large clinics—receive a unique plan just for you.
Trusted by vet clinics of all sizes
setting up a veterinary answering service
How to Get Your Veterinarian Answering Service Started
It's actually a really fast and straightforward process. We usually tell our clients that our onboarding process takes less than 5 business days. In this time we’ll have you fully up and running with an answering service - it's part of our proven process.
Request a Quote
Discuss the needs of your veterinarian clinic and how we can help you grow and be more profitable
Get You Set Up
We'll use the veterinarian industry best practices in our set-up and testing to deliver the best value to you
Never Miss a Call Again
Go Live. We'll start supporting your customers and staff with our award winning service
award-winning service since 1932
Veterinary Answering Service Awards
learning center for veterinarians everywhere
Learn More About How Answering Services Transform Businesses
If you’re looking to learn more about the best practices for improving your clinic's communications, our learning center is the place for you. Relevant, informative content designed to improve your work life.
