Careers at Ambs Call Center

No. Not to begin with...

The Path to Work Remotely

But we do offer the opportunity to work remotely after you are fully trained in our Jackson, Michigan or Tampa, Florida facilities and have been employed for 90 days in house and meet the following criteria:

• You've shown yourself to be mature, self-disciplined, and capable of working with little on-site supervision.
• You've demonstrated the ability to maintain productive work habits.
• You have consistent, productive, and organized work habits along with the ability to make independent decisions and ask for help when appropriate.
• Your attendance has been great, and you've met or exceeded our quality performance metrics including call evaluations.
• Be able to provide an appropriate remote work environment that meets Ambs Call Center Standards.
• You work at least 40 hours each week.

Being a telephone answering service agent is an incredibly rewarding job. You have the opportunity to interact with callers and make a positive difference in their day. This role goes beyond just taking calls; you become a reassuring voice at the other end of the phone that they can turn when they need help. Not only do you get to learn about different industries and businesses, but you also get to be a part of something bigger.

Knowing that you are helping people in their time of need is an incredibly fulfilling feeling. On top of that, being a telephone answering service agent at Ambs Call Center offers great job security. There are always opportunities for growth and progression in the industry. With the right attitude, dedication, and hard work, you can quickly rise through the ranks.

What to Expect

• As a call center agent at Ambs Call Center you will represent many different companies by answering their phone calls when they are not available. Your professionalism has a direct impact on the success of company you are answering for and for Ambs Call Center.
• You will be expected to be available to receive calls unless you are on a scheduled break. As a call center agent, you will sit for long periods of time during which you will be multitasking. During any given calls you will be talking, typing, listening, reading and processing information.
• You will answer calls for many different types of businesses. We have a robust system that guides you on how to process each call. When a call is presented to you, you will know what company you are representing, exactly how to answer the call and what information you are required to relay and collect from the caller.
• Calls typically come back-to-back so you won’t get bored.
• Being a call center agent can be very rewarding. When someone reaches the answering service it is typically because the company they called is not available. Each call is an opportunity to serve someone. At times, callers can be frustrated and my take it out on you. A true customer service professionally can turn their frustration into gratitude when they realize you are able to help them even though it may not be exactly how they wanted. Some calls can be difficult emotionally as we answer for (name types that can be triggering). Most calls are routine in nature but by the end of the call you have helped someone by connecting with them.

Benefits for Full-Time Employees

We offer competitive benefits, bonuses, and even the ability to work remote. Please review our benefits and bonuses and let us know if you have any questions.

1st of the Month after 30 Days

Teladoc

• 100% paid for by the company. There is zero cost to you to enroll in or use Teladoc services. You are responsible for the cost of any prescriptions called in for you.
• Offers you 24/7 access to doctors by phone or video. They diagnose common medical conditions, provide treatment plans, and even write prescriptions for certain issues when needed.
• Offers you 24/7 phone or video access to a Licensed Professional Counselor. Helping you with personal, family, and work problems.
• Offers you 24/7 access to a life specialist who can help you find a wide range of support resources to help balance your work and life.

Life Insurance Policy

• $30,000 Term Life Insurance policy.
• Accidental Death & Dismemberment.
• Travel Assistance.
• Hearing discount program for you and your family
• Will preparation Services

1st of the Month After 60 Days

Medical Insurance

• The company contributes $225.00 per pay towards your premium
• Any premium above $225.00 is deducted from your paycheck.
• Several plans to choose from.
• Able to enroll yourself as well as your family.

Voluntary Dental Insurance

• Dental coverage is voluntary, and the premium will be deducted from your paycheck.
• You can elect coverage for yourself as well as your family.

Voluntary Vision Insurance

• Vision coverage is voluntary, and the premium will be deducted from your paycheck.
  You can elect coverage for yourself as well as your family.

SIMPLE IRA Retirement

• Once you earn $5000, you are eligible to participate.
• We'll contribute to your retirement up to 3% of your compensation for the calendar year.
• Bonuses and other Incentives

Pay Progression

• Increased compensation based on skill level.
• Progression through skill level is contingent upon meeting attendance and quality standards.

Perfect Attendance Bonus.

• $3.00 per hour added to your pay.
• Eligible when Call Taker status has been reached.
• Eligible for Ambs Call Center Employees only.

Annual Attendance Bonus

• Achieve perfect attendance for 1-year and you earn 40 hours of regular pay.
• Eligible for Ambs Call Center Employees only.

Spanish Bi-Lingual Differential

• $1.00 per hour added to your pay.
• Eligible when Call Taker Status is reached.
• Eligible for Ambs Call Center employees and staffing agency employees.

Employee Referral Program

• Refer someone who you think would make an outstanding employee and who would respect our Core Values.
• Once they join the team and remain employed for 1 month after training, you'll earn $100 for every month the referred employee stays with Ambs Call Center (up to 12 months).

Ambs Gives Back Program

• Created to recognize you for your excellent contribution to helping our customers and to support your favorite charity.
• A donation of $100 will be made in your name to a charity or organization of your choice.
• Eligible for employees who have no attendance or quality issues for the quarter.
• Donations are made 4 times a year for everyone who qualifies.

Ability to Work Remote

• You'll need to be a full time (32+ hours in a week) employee of Ambs Call Center.
• You become eligible once you have achieved Call Taker status (or above) and you're meeting or exceeding attendance and quality standards.
• We'll provide you with the equipment. You provide the internet with speeds of 20MB down/10MB up and latency of 50ms or less.

Your success at Ambs Call Center is vital to the success of the team, the clients, and the company. We want everyone to be successful, to thrive, and to enjoy their time here at Ambs Call Center. We will provide you the tools, training, and support to set you up for success. 

The secret to your success is simple:

• Show up on-time ⌚
• Do a great job 👍
• Be committed to kindness and quality 🏆

Training Roadmap

• The total training period can take a minimum of 4-6 weeks before you are taking calls on your own as a 'Call Taker'.
• We have 2 training tracks. One is called ‘EZ Calls’ training and the other is ‘All Calls’.
• You may start out in the EZ Calls or All Calls training track depending on the business need and the availability of trainers.
• EZ Calls training takes 2-3 shifts before you are processing calls on your own. If you start off in EZ Calls training, you will progress to All Calls once you handle EZ calls on your own, professionally, and efficiently. Moving from EZ Call to All Calls training may take several weeks, and if you're late or absent it will delay your progress.

• All Calls training takes a minimum of 4 weeks.
• Upon graduating from training, you will step into your new role as a Call Taker.
• Showing up on time when you're scheduled on a consistent basis is key to your success at Ambs Call Center. If you don't, you'll be holding yourself back from advancing.

Yes. Ambs Call Center offers many different opportunities for you to move up in the company. For example, here is the pathway to success in our operations department. We always look to promote from within for other departments. These include our sales and marketing, finance, human resources, and technical teams.

In additional, we offer other opportunities to grow your skills through training, conferences, and more. 

Most of our company leaders started their careers as call center agents.

How We Schedule

There are two things that impact how we schedule. One is the fact that we operate 24/7/365, we literally never close. The other is that that we promise our clients a high level of service. This means we need to answer all calls in a timely fashion. No one likes waiting on hold, right?

Our historical call data and scheduling software tells us how many people we need each hour deliver award winning service. 

We're looking to hire employees who have a wide range of availability (open availability) and are available to work Fridays, Saturdays, Sundays, and Mondays.

If your availability is reduced, it may mean that you won't be scheduled 40 hours in any given week. We schedule employees anytime within their range of availability. We do not have set schedules and your schedule will be different each day and each week.

For example, if your availability is 10am-1am you could be scheduled one day 10a-6p, the next day 2p-10p, and the next day 4p-12a. The schedule is released a week in advance and wont change once it has been posted. At times we do have mandatory overtime which means you may be scheduled a 6th shift/day during the week.

Ambs Call Center's answering service training usually takes between 4-6 weeks.

The training time may be less if you've worked in a call center or telephone answering service before.

Yes.

Part-time is available with working a minimum of 20 hours per week. This is contingent on the days and times you are available to work (evenings and weekends) fits with the needs of our customers.