Our friendly and professional agents, 100% of whom are located exclusively in the USA, are ready to answer your phones 24/7. Receive nearly 100 years of customer service excellence at a fraction of the cost of an in-house hire. Plans larger than 2,500+ minutes are available. Select a plan to get started.
Many answering services and call centers claim their agents are based in the US, but this is often not true. They can make this claim because their headquarters are in the US, but your calls are usually outsourced to other countries, leading to quality control issues. We've heard from many clients who used these services before, and here are some common issues they faced:
If your callers can't understand the agent, how much longer (and costlier) will each call be?
If your business handles sensitive information, can an outsourced center be trusted?
Based on research, outsourced call centers do not pass their cost-savings onto you.
Unlike some answering services that offer free trials, we prioritize building long-term partnerships with our clients. Free trials can be disruptive, lock you in a contract you want to leave from, and charge more once the trial is up.
We'd prefer to invest our time in understanding your specific needs through a free consultation. When you sign up with us, you receive everything you paid for and can change your plan at any time.
We make our pricing simple. You are charged for the time we spend working for you. This is known in the answering service industry as work time. The time is tracked in 30-second increments.
Most of our competitors will send you 13 invoices a year (28-day billing). Ambs Call Center only bills monthly. Meaning, just 12 invoices per year with no holiday charges, taxes, or fees. We believe in being completely transparent with our pricing so you know we're in it for real. Let's start an honest working partnership for your company today.
Our onboarding process is really fast and straightforward. We usually tell our clients that it takes less than 5 business days. In this time we’ll have you fully up and running with an answering service—it's part of our proven process!
We'll discuss how we can best help you never miss a call, lead, or new customer opportunity
We'll get everything set-up and tested for you using our proven process template.
Go Live. We'll start supporting your business and its customers with our award-winning service.
No matter what industry you’re in, Ambs Call Center is proud to serve it. Here is a list of just our most popular call center and answering service industries we serve.
We’ll capture new leads for your insurance or legal firm no matter when.
Making sure patients are happy and doctors are reached only when appropriate are the foundation of our service.
We’ll capture new leads, screen routine calls, and dispatch urgent calls to the on-call person.
Book appointments for showings, take lease applications by phone, and handle maintenance requests.
Our Employee Call-Off Hotline takes the headache out of tracking employee absences and maintaining documentation.
We’ll answer your phones and book appointments and patch your staff if necessary.
Manage inquiries, emergency responses, and citizen engagement with efficiency and care.
Provide your teaching staff, students, and faculty with immediate assistance 24/7/365
These are a few questions we get asked often by first-time clients. Don’t find your question here? Visit our FAQ page for a full list of related questions!
Most likely yes. If the apps you use are found in our integrations page or is available for integration with Zapier, then yes! With Zapier, you can integrate our answering service with over 6000 of your applications!
Answering your phones quickly is job one for us. We answer 80% or great of calls in 3 rings or less. And for the very small percentage of calls that go on hold, we want that wait time to be less than 60 seconds.
When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with and information about your business.
This guides us on what information we need to gather on the call and how to handle the call. This process is something we work with you to build, so it is highly customizable.
Yes, all of Ambs Call Center’s staff is proudly based in the United States. We believe in supporting American workers and businesses, so you get all the benefits of a true American Call Center.
While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!
Yes, you can change your plan at any time!
In fact, we will monitor your usage for the first few months to make sure you aren't spending more than you need to. That level of customer service can only be acquired from a family-owned answering service!