who we are

Meet the Ambs Call Center Team!

meet the leaders

Our Leadership Team

Aaron Boatin

President

LaMonica Davis

Operations Manager

Ryan Ambs

Chief Financial Officer

Lori Vaira

Vice President of Finance

Andy Ambs

Vice President of Operations

five easy steps

Our Proven Process

When you sign up with us, you don't get a cookie-cutter set-up process. Instead, you get a human, understanding, and tailored experience that only takes 3-5 days from step 1 through step 5! We promise to keep it this way. That's why we outline our sign-up process below along with who you'd be working with, for complete transparency. Honest, human customer service like this is only found from a family-owned answering service like Ambs Call Center.

step one

Getting to Know You

What happens right after you submit a quote form? First, you'll receive information on options and pricing directly to your inbox. Then, if it looks good to you, we'll schedule a meeting to learn about your business and the problems you're trying to solve. On this meeting you will see the people below:

Listen and Learn

We'll discuss how your success can be leveraged using our answering service.

Solving Your Problems

We'll design a solution that helps your business grow.

Seeing If We're the Right Fit

We can serve 99.9% of all businesses; see when we might not be a great fit for you.

Aaron Boatin

President

step two

Figuring Out the Details

Once we get to know each other, and we determine we're a good fit, we can get started figuring out the details on how best to set you up for success. During this meeting, you'll see the people below:

Gather Your Information

We gather important information needed to handle your calls.

The Way You Want It

We review how you would like your calls handled.

Recommending Best Practices

You get the best practices recommended for what's working well in your industry.

Aaron Boatin

President

LaMonica Davis

Operations Manager

step three

Setting You Up for Success

After our call where we figure out how to best tailor your answering service, our team gets into the granular details with your account to set you up for success—a phone number to send calls to, your portal login, confirming if you want SMS sent, and more. Once we're done, we'll review your account with you. On this call you'll be introduced to the following people:

Programming Your Account

We program your business' account using our industry-expert proven process templates.

Testing and Quality Checks

Your account's programming is meticulously reviewed and tested by our expert team.

Handing You the Keys

You receive a unique myAmbs Web Portal login along with instructions for use.

LaMonica Davis

Operations Manager

Jacob Quincy

Implementation Coordinator

step four

Training Our Team for Your Account

Once we are done with the set-up process for your account, it's a hands-off process from your end. Here, you can recline and relax as our awesome supervisors and trainers train our call center agents to the specifics of your account. These amazing supervisors and trainers are:

Relaying Your Needs

Your needs and expectations are relayed directly to our team.

Training Our Team

Our trainers review and create training curriculum as needed.

Ready When You Are

Our team completes training and is ready to start answering your calls.

Jennifer McGlothlin

Finance Manager

Dino Hill

HR Coordinator

Debra Dobson

Adherence Coordinator

Giselle Cantoni

Scheduling Coordinator

Leanna Flores

Employee Support

Katrina Bell

Supervisor

Kendrick Goodge

Supervisor

Blanche Pratt

Supervisor

Faye Fidpath

Supervisor

Nick Jones

Supervisor

Sherry Mosley

Supervisor

Robin Layman

Trainer

Amanda Bryant

Trainer

Michael Jansen

Trainer

Vikki Johnson

Trainer

step five

You're Live & Never Missing Calls Again!

Once we're all set with set-up, programming, and training, you're all set! Our work, however, doesn't stop there. Our supervisors and operations manager shown below will continue to monitor your account to ensure quality 24/7. With us, you also don't need to worry about "picking the right plan", because we do that for you!

Check-In With You

We'll check-in with you the day you begin service.

Ensure Quality 24/7

Our supervisors and operations manager will continuously monitor account for quality levels.

Watching Out for Your Wallet

We study your usage over the first three months to ensure you're getting the most bang-for-buck.

LaMonica Davis

Operations Manager

Blanche Pratt

Supervisor

Katrina Bell

Supervisor

Nick Jones

Supervisor

Sherry Mosley

Supervisor

Kendrick Goodge

Supervisor

Faye Ridpath

Supervisor

get started now

Experience Customer Service Done Right

If you're looking for an honest and experienced answering service, look no further than Ambs Call Center. Having been in this business since 1932, you know you'll be getting a tried-and-true service that never compromises on its core values. Take the next step today by requesting a quote!

Request A Quote

FAQs

Still got a question? We've catalogued a few questions that we get asked often by businesses setting it up for the first time below. Don't see yours? Reach out to us today!

Are all of your agents based in the United States?

How do your agents know how to handle my calls?

Can I change my answering service plan?

Learn More

who we help

Trusted by Businesses of All Sizes

Ease Your Mind When You Work with Us!

If you decide on working with us, we'll roll out the red carpet for you. Submitting this form gets you one step closer to focusing on growing your business while never worrying about missing a call—ever again.