juggling prospective calls and tenant emergencies?

24/7 Property Management Answering Service

Do you want to grow your property management without worrying that you're missing calls from prospective and current tenants? Our answering service will capture more qualified leads and keep your tenants happy so you can focus on what matters most.

Request a Quote See Pricing

what happens when you don't answer?

Every Missed Call is a Missed Opportunity

Whether it's a lead looking for their next home or a tenant with an urgent issue, without the right support, your business can't grow, and your tenants become dissatisfied. As a result, you may face:

Fewer Leads, Fewer Sales

Your prospects are calling but they might give up and call your competitor if they can't reach you, affecting your sales goals.

After Hours Emergencies Disturbing Your Sleep

Without a clear protocol for routine and emergency calls, you'll be bothered by every single call.

Unhappy Tenants

If they can't reach you fast enough, your tenants get unhappy, and you may see more negative reviews of your business.

See Pricing How We Train Our Agents

how ambs call center can help

Grow Your Property Management Portfolio When We Answer Your Calls

When you work with us, we free you and your team up to focus on what matters most. That means no more needing to have someone by the phone, affecting your team's productivity. Our property management answering service even works with the apps you use to document all leads that come in while screening routine calls so your work is never interrupted.

Request a Quote More Benefits

Never Miss a Lead

Capture every inquiry, answer basic questions, and we'll schedule showings seamlessly.

Sleep Better with a Protocol for Emergencies

We'll work with you to create a protocol that makes sense for dispatching emergency calls so you get the sleep you need.

Happy Tenants that Grow Your Business

Quickly addressing tenant concerns leads to happier tenants who are likelier to recommend your property!

Trusted by property managements & real estate businesses

never miss a call

We Handle All Property Management Calls

From routine tenant questions to urgent emergencies, we ensure no call goes unanswered. Here’s how we support your team:

Leasing Inquiries

Capture and qualify prospective tenants to keep units occupied and revenue flowing. Each lead is recorded and sent to your CRM, email, or phone for an easy follow-up.

Routine Maintenance Calls

Organize and prioritize service calls according to your needs, whether it’s a burst pipe or routine HVAC issue. Our agents triage these requests to ensure the most urgent needs are handled first.

Security Concerns

Respond to tenant concerns, such as noise complaints or unauthorized activity, with professionalism and care. Escalate calls to your on-site security team or local authorities as needed.

General Tenant Inquiries

Handle day-to-day questions about rent payments, office hours, or tenant guidelines to reduce disruptions to your team’s workflow.

After-Hours Emergency Calls

Provide tenants with immediate, calm, and friendly assistance when maintenance emergencies happen, such as plumbing issues or lockouts, 24/7.

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crm integrations

We Work with the Apps You Use

Property managers rely on CRMs like LeadSimple, PropertyBase, Salesforce, and more, to stay organized. With our Zapier/API integration, our answering service can connect directly with your CRM (we integrate with 6,000+ apps!), so you'll never need to manually input leads you receive from us!

LeadSimple

Track incoming leads in real-time
Assign leads to specific members of your team
Monitor each lead's progress

PropertyBase

Centralize call data into CRM
Generate follow-up reminders based on leads you receive from us
Sync your maintenance requests

LeadSimple

Initiate a nurturing campaign
Flagging a high-priority lead for immediate attention
Schedule a follow-up call

Learn More about Our Integrations

hear from one of our satisfied customers

“My company used several call centers before finding Ambs and we're so glad we did! They have been accommodating for our specialized requests and they treat all of our callers with respect and patience. I recommend them to anyone looking for a call service!”

Theresa Haney
Property Manager at Entwood Property Management

connect with your tenants

Enhance Resident Communication with myAmbs Mass Texting

Communication is key to your tenants being happy. With myAmbs Mass Texting, you can quickly notify residents through either our app or web portal with two-way communication so every message for them feels personal. Popular uses include:

Emergencies

Notify tenants about emergency repairs, like a water shut-off.

Reminders

Send reminders for lease renewals or rent due dates.

Updates

Share updates about community events or seasonal maintenance.

Learn How to Text Your Tenants

myAmbs Mass Texting Service Mockup on iPhone and Macbook (no dark mode)

why ambs

Why Do Property Mangers Choose Ambs Call Center?

Whether you're a commercial or residential property management business, we give your tenants, staff, and yourself peace of mind. Plus, as a family-owned business with a 7+ year average client retention rate, you're guaranteed excellent service and:

Emergency Maintenance Screening

Only receive the important calls. We follow your protocol.

Capture More Leads

We're there when you're not, capturing information from leads and sending them to you.

Bilingual Support

Support your Spanish-speaking tenants through our property management answering service.

real-time reporting

Manage Tenant Communication with the myAmbs Web Portal

Through the myAmbs Web Portal, property managers can access real-time call logs and reports for tenant communications. Whether you’re in the office or on the go, you’ll always be in control when you can:

Update Maintenance On-Call

Update your maintenance on-call schedule easily, 24/7.

See Messages in Real-Time

Look at messages left for you in real-time.

Listen to Calls

View call recordings to monitor our service quality.

Discover Our Property Management Portal

get started

How to Start Using Our Property Management Answering Service

It's actually a really fast and straightforward process. We usually tell our clients that our onboarding process takes less than 5 business days. In this time we’ll have you fully up and running with an answering service—it's part of our proven process.

Request a Quote

Discuss the needs of your portfolio of properties and how we can best help you.

We'll Handle the Set-Up

We'll use the property management industry best practices in our set-up and testing.

Never Miss a Call Again

Go Live. We'll start supporting your tenants and team with our award winning service.

Request a Quote Our Proven Process

FAQ by real estate agents and property managers

Still Have Questions?

These are a few questions we get asked often by first-time clients. Don’t find your question here? Reach out to us to speak to one of our experts today!

Can your answering service input leads into our CRM?

How do we update our maintenance on-call with your answering service?

Can you screen out routine maintenance calls?

Request a Quote

Learning center

Helpful Resources for Property Managers Using a Call Center

If you’re looking to learn more about the best practices for improving your property management’s communications, our learning center is the place for you. Relevant, informative content designed to improve the property manager’s work life.

Call Forwarding

Learn how to call forward your phones to the answering service.

Articles

Database Directory tool on MyAmbs Portal

How to use the database directory tool on the myAmbs portal.

Videos

How Answering Services Integrate with Your Software

Answering services integrate to maximize your working efficiency. But how do they integrate? Learn today!

Articles

View More Resources

request a quote

Start Growing Your Property Management Business!

Stop getting distracted by the phone that's ringing. When you work with us, we'll ensure your team is only notified for the things you want an alert for. Otherwise, you can continue working on what it is you're great at—growing your property management business.

When you request a quote, we'll send over information about our pricing and options, so you can get started thinking about how you want messages forwarded and more. Then, if you're interested further, we'll set up your answering service you can take your hands off and experience the benefits of a property management answering service! Request a quote today!