A home service answering service answers calls for home-service and trade businesses (plumbing, HVAC, electrical, propane, and more) 24/7, capturing leads, scheduling jobs, and dispatching emergencies to your on-call tech. Ambs Call Center's live, US-based agents keep every call covered so you never lose a job to a missed call, and the company has served businesses since 1932.
Here's how we'll take care of your callers by hitting play!
When you aren't there to answer your phone, your callers likely move on to calling your competitor. But when you have a phone answering service like ours, you maintain the speed-to-lead over your competitors. And we make sure your callers receive the highest level of customer service that we've been perfecting since 1932, so they keep coming back. Here's more of what you get with us:
Our phone answering service agents capture leads for you 24/7/365 so you maintain a competitive edge.
We'll screen calls and dispatch your techs the way you want us to so nobody is pulled away from the job at hand.
Don't re-enter lead information from our answering service when we integrate with your software free of charge.
We serve every home service business. Below are a few of the industries we commonly serve. If you don’t see your business here, don't worry—we've still got you covered. Simply request a quote below detailing your business and we'll connect with you on how we can help.
How do you receive the leads we capture from our answering service? Good question! We can send them to you however you like: phone, text, email—the choices are endless! But, through our Zapier/API integration, we can feed all the leads we capture directly into the software you use, instantly.
Instead of spending hours every week with data entry, we'll send over your caller's information immediately and for free.
We can notify you for every lead you receive in addition to sending it into your CRM so you stay on top of follow-ups.
Automate dispatches, receive notifications for job completions, and customize workflows.
These are a few questions we get asked often by first-time clients. Don't find your question here? Reach out to us to speak to one of our experts today!
A home service answering service answers calls for home-service and trade businesses such as plumbing, HVAC, electrical, and propane, capturing leads, scheduling jobs, and dispatching emergencies around the clock. Ambs Call Center uses live, US-based agents who follow each company's protocols.
We cover home-service trades, including plumbing, HVAC, electrical, propane, and IT, with agents trained in the terminology and dispatch needs of each trade.
Yes! Whether it’s to you or your employees, we’ll work with you to decide what the alerting message should say. Want calls too? Sure thing! We can make calls to you depending on the protocol you set.
An employee call-off hotline is a dedicated phone line employees call to report an absence, late arrival, or early departure, answered by live agents 24/7 so no call-off slips through the cracks. Ambs Call Center records each absence to your exact protocol and instantly notifies the right manager, giving HR one reliable, time-stamped record of every reported absence.
Jody Stroop,
Manager at Stroop's Accurate Refrigeration
Home service businesses win or lose on responsiveness. Homeowners looking for help want answers fast — and if you don't pick up, they'll call the next company on the list. Our AI-enhanced answering service makes sure every call is answered promptly, every lead is captured, and every appointment opportunity is maximized.
AI answers immediately and gathers the caller's info, service needs, and availability.
Callers can get booked or put in the queue without waiting for a callback.
Every caller gets the same great experience, whether it's 9 a.m. or 9 p.m.