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Answering Services
Who We Serve
About
24/7 Emergency Restoration Answering Service
According to FEMA, more than 40% of businesses never reopen after a disaster. Be there for your callers when they need you with our emergency restoration answering service.
stop losing out business to your competitors
Why You Need an Emergency Restoration Answering Service
When disaster strikes, every second matters. Whether it’s a burst pipe flooding a home, fire damage cleanup, or coordinating insurance claims, your restoration company needs to respond immediately. But, without an emergency restoration answering service, you'll get experience:
Losing Leads to Your Competitors
You won't always be available, and any missed call will likely turn into business for your competitor.
After-Hours Calls Disrupting Your Sleep
Without a professional call center screening calls, you're likely losing sleep to dispatch your team for every project.
Poor Customer Service Deterring Callers
A phone call waking you or your team in the middle of the night may not provide your caller with the customer service they deserve.
satisfied restoration companies we work with
Ambs' Restoration Answering Services Benefit Customers and Insurance Companies!
How We Benefit Your Customer
Agents are Trained to Handle Panicked Callers
Calls are Routed Quickly and Efficiently
100% US-Based Agents Handle Every Call
How We Benefit Insurance Companies
Detailed Information Taken for Every Call
Adjusters and Agents Receive Accurate Info
Support All Claims Resolutions Professionally
free on-call scheduling service
Update Your On-Call Schedules in Real-Time with the myAmbs Web Portal!
If you have a rotating on-call person, you can take advantage of Ambs Call Center's on-call schedule web app. It gives you the power to create your monthly on-call calendar in minutes. The best part of this is that when you make a change in the myAmbs Web Portal, it updates on our screens instantly! So, any last-minute changes to your on-call will never be an issue!
Takes Seconds to Update
Completely Free
Shareable with Your Team
answering service awards
America's #1 Emergency Restoration Answering Service
business continuity and disaster recovery
Maintain Business Continuity with Ambs Call Center's Answering Service
Despite natural disasters or other service disrupting issues, we'll continue supporting your callers in their time of need. How? Our redundancy systems are set up so that we aren't affected by the issues you or your callers may face. That way, your business can continue providing excellent customer service no matter what.
Geographically Dispersed Call Centers
We have two locations—one in Jackson, MI and one in Tampa, FL—so that no single event can affect your business.
Redundant Telephone and Internet Circuits
Plus, each location also has its own uninterruptible power supply system and natural gas generators.
Online Threat Protection
Our advanced threat protection systems proactively defend against threats like ransomware or malware.
we escalate calls according to your protocol
Emergency Dispatching Service for Customers
If your company offers 24/7 service to customers, you need to have a way for them to reach you around-the-clock. When customers have a problem that needs an emergency response, we make sure you are ready to help. Set your business apart by making sure your customers speak to a real, live person whenever they call.
We Receive the Call
Every customer call gets answered by a friendly, live agent instantly.
Screen Routine Calls
We follow your escalation instructions, prioritizing emergency calls.
Notify On-Call Team
Urgent calls are dispatched to your designated on-call person.
Continue Escalation if Needed
If the first contact isn’t available, we escalate until someone responds.
Track and Report for All Calls
View real-time reports, listen to calls, and track response times.