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Answering Services
Who We Serve
About
24/7 Government Answering Service
Ensure every call to your agency is answered professionally and promptly. Our 24/7 government answering service helps you manage inquiries, emergency responses, and citizen engagement with efficiency and care.
why you need a government answering service
Struggling to Keep Up with Public Inquiries?
Managing a government office—whether at the federal, state, or local level—requires constant communication with the public. Without an efficient call-handling solution, agencies often face:
Missed Calls from Citizens
Public trust can erode if inquiries go unanswered, leading to frustration and inefficiencies.
Poor Call Management Leading to Confusion
Handling calls internally can strain staff resources, reducing productivity and delaying essential services.
No After-Hours Support
Emergencies and citizen concerns don’t follow business hours. Unanswered calls can mean missed opportunities to assist the public when they need it most.
#1 u.s. government answering service
Our 100% US-Based Answering Service Team is Ready to Handle Your Calls
100% of our answering service agents are located in the United States. This means that you never have to worry about your constituents receiving call support that's been outsourced, of lower quality, or unsecure. So, whether you're in agriculture, defense, environmental protection, health and human services, housing, law enforcement, occupational safety transportation utilities, or FEMA, our US-based agents will be the right people for the job. Here are a few services that we do offer:
Emergency Hotlines
Provide immediate assistance to callers who are in need with our emergency hotline services.
Disaster Call Center Solutions
In a large-scale crisis, be there for your callers with our 24/7 disaster hotline.
Compliance Hotlines
Stay secure and maintain business continuity no matter what with our compliance hotline.
choose ambs' government answering services
Why Ambs’ Government Answering Service?
Your clients, team, and yourself deserve an answering service that pays close attention to ensure the best communication--always. Government agencies require professional, secure, and compliant call-handling solutions. As a family-owned answering service with client retention averaging 7+ years, you’ll get just that as well as:
Compliance & Security
We adhere to government regulations and strict security protocols to protect sensitive information.
Citizen Engagement
Enhance public trust with responsive, courteous, and knowledgeable agents handling inquiries.
Tailored Solutions
Proprietary scripting software allows us to adapt to your governmental agency’s needs.
How to Start Using Our Government Answering Service
It's actually a really fast and straightforward process to set up a utility answering service process. We usually tell our clients that our onboarding process takes less than 5 business days. In this time we’ll have you fully up and running with an answering service - it's part of our proven process.
Request a Quote
Discuss the needs of your government agency and how we can help you grow and serve your constituents better
We'll Handle the Set-Up
We'll use our best practices in our set-up and testing to deliver the best value to you
Never Miss a Call Again
Go Live. We'll start supporting your team and constituents with our award-winning service
learning center for government professionals
Resources to Optimize Your Agency's Communications
If you’re looking to learn more about the best practices for improving your government agency's communications, our learning center is the place for you. Relevant, informative content designed to improve the professional, government worker's life
