How myAmbs HR+ Improves Absence Management for HR Teams

Why Traditional Absence Management Doesn't Cut It

A desk full of spreadsheets, forms, and sticky notes is not the way to handle your company's absences. Unfortunately, it's just the way many HR teams have things set up.

But why doesn't this cut it when it's been the way for so long? Well, when you’re managing hundreds (or thousands) of employees, the smallest errors cause the biggest headaches. Plus, think of the time you spend not only documenting absences but also racing to notify managers and adjust schedules. It's elaborate, confusing, and gives way to so many errors from payroll to scheduling shifts.

If this sounds like your day-to-day, you’re not alone.

It's actually why we created the myAmbs HR+ portal. Created by and for HR teams, we've designed it to simplify absence management and give HR teams the tools they need to stay ahead. In this blog, we're going to look at the best reasons for your company to use the myAmbs HR+ portal.

How the myAmbs HR+ Portal Actually Saves HR Time and Money

1. Real-Time Absence Data at Your Fingertips

When you use the myAmbs HR+ portal with our employee call-off hotline, you'll get a live feed of call-offs happening. We do also notify supervisors instantly (we'll get to that in a bit), but how does a live feed help you?

By viewing call-offs in real-time, you can immediately assess staffing levels. This instant visibility means you have the tools to make informed decisions, so production never stops. For example, reallocating staff from less busy areas or calling in part-time employees to cover shifts.

We've also recently added a notification feature for HR managers. Now, you can choose to be notified for staffing level changes for any department/shift you want to track! What does this mean?

Let's say you've got a shift that needs a certain number of employees working at all times. For this case, let's just say it's 25 employees. With the myAmbs HR+ portal, you can choose to be notified if too many call-offs have been made for that shift, lowering your staffing needs. So, if an employee calls out of work and lowers your staffing level in that shift to 24, you'll be notified immediately. That way, you can reach your supervisors sooner to ensure that shift is covered. Neat, right?

2. Advanced Search and Reporting Features

Finding specific absence data shouldn’t be hard. With myAmbs HR+, you can search records by name, ID, or even date range. Need to pull up absences for the week across multiple departments? It’s as simple as entering the criteria and generating a report.

HR teams often use these reports to spot patterns. Usually, it's recurring absences in a specific department or frequent call-offs on weekends. These insights help you plan for the future—whether it’s redistributing shifts or creating policies to lower absenteeism.

Also, you can access audio recordings for every call, ensuring that all records are accurate and verifiable. These logs can be accessed through the myAmbs Web Portal—free for all Ambs Call Center customers!

3. Notifications The Way You Like It

We get that you're busy and that you receive a billion notifications already. But, there may be certain notifications (like the ones we talked about earlier) that you want sent over immediately.

Absence management is all about timing and with myAmbs HR+, you can receive notifications the way you like them, when you like them. So, what message delivery options do we offer?

Standard and Secure Text Messaging

Supervisors receive immediate text alerts the moment an employee calls-off. This way, they can make necessary adjustments to the schedule to keep production running smoothly. Now, what if you have confidential information in your texts? Well, then we'd recommend sending them through our secure text messaging platforms. Not only are they end-to-end encrypted, they're also HIPAA-compliant! And, depending on the app, we can also send texts from the apps you use!

Email Message Delivery

HR managers can receive the reports they desire by email. Usually, these reports look at absences by department/shift over a given period of time. But if you want a different kind of report, good news—they're entirely customizable! You can even schedule these reports to go out on a daily/weekly/monthly basis if you'd like!

Bonus: our emails are end-to-end encrypted in case you have confidential information to share.

Slack, Microsoft Teams, and Other Common Channels

If you're already using Teams and Slack (or the thousand other platforms we all communicate on), why not receive your alerts there? If you'd like, we can send instant call-off alerts directly to the channels you're already on! Doesn't that make life so much easier?

Integrating myAmbs HR+ to Your Workforce Management Software

If we're going to send you a message through Teams or Slack, why not go a step further to make your life even easier? Our myAmbs HR+ portal integrates seamlessly with your workforce management software. That way, you'll never need to manually enter data again. We connect with over 6,000 apps through the help of Zapier (for free!), and we can also connect to your app through API!

Here’s how this helps you save time.

• ADP Integration: Automatically sync call-off data with payroll, so absences are noted correctly in time-off balances and paychecks.
• When I Work: Adjust schedules in real-time and use features like shift-fill to notify available team members instantly.
• UKG (formerly Kronos): Use absence data to update team rosters and plan ahead for seasonal staffing needs.

With our integration, HR teams save hours of manual work every week while improving data accuracy.

Ready to Simplify Absence Management?

If managing absences has become a daily challenge for your HR team, it’s time to consider a better solution. With features like real-time notifications, detailed reporting, and secure communication, your job's about to get a whole lot easier and efficient.

Ready to learn more? Schedule a demo today to see how myAmbs HR+ can transform your absence management process. Or, visit our employee call-off hotline page for more information on how your absences can be reduced!