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business continuity and disaster recovery

Your 24/7 Answering Service That Never Goes Offline

Our business continuity and disaster recovery plan is built to ensure your calls are answered 24/7, no matter what. With redundant systems, geographically dispersed call centers, and proactive disaster recovery measures, we provide peace of mind so you can focus on running your business.

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answering service locations

Geographically Dispersed Call Centers

When severe weather, natural disasters, or unexpected disruptions occur, having multiple call centers across the U.S. ensures uninterrupted service. Our two fully redundant call center locations are geographically separated—one in Jackson, Michigan, and one in Tampa, Florida—reducing the risk of a single event affecting our, and your, business.

Automatic Failovers

Redundant telephone and internet circuits with automatic failover.

Power Outage Resilient

Uninterruptible power supply (UPS) systems and natural gas generators to maintain operations during power outages.

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ambs call center's tampa office location

maintaining business continuity

How We Ensure Your Business Never Goes Offline

Each call center facility has redundant telephone and internet circuits with automatic failover. In addition, each location has its own uninterruptible power supply (UPS) system and natural gas generators to ensure operations are not affected by loss of electricity from the power grid.

All critical servers and ACD functionality are redundant, allowing for failover should one become unavailable.

All your data is backed up onsite every 15 minutes, and nightly offsite backups are sent to five data centers strategically located in different geographic regions within the United States. In addition to facilities redundancy, we have available staff at multiple locations.

If one telephone carrier goes down, automatic failover to an alternate carrier is immediately put into place. For systems failure, the affected system fails over to its redundant counterpart.

In the case of hardware failure, the backup systems take over immediately.

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awards for security and customer service excellence

Answering Service Awards and Recognition

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answering service online security

Real-Time Online Threat Protection

Today’s digital landscape presents evolving risks, from ransomware to malware. Our advanced threat protection systems proactively defend against these threats, keeping your data and communications secure. We continuously monitor our infrastructure, so any risk is met with an immediate response.

Regular risk assessments and system tests

Comprehensive team education on cyberattacks

Failover protocols for hardware and software

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What our customers are saying

"My company used several call centers before finding Ambs and we're so glad we did! They have been accommodating for our specialized requests and they treat all of our callers with respect and patience. I recommend them to anyone looking for a call service!"

Theresa Haney
Property Manager at Entwood Property Management

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Our Clients Stay Connected to Their Callers 24/7

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Protect Your Business While Growing It with Ambs Call Center!

We'll make sure you never miss a call without having to worry about security concerns when working with an answering service! Request a quote today and we'll send over relevant information for you to consider for your next answering service partner!