LaMonica Davis

LaMonica Davis is the Operations Manager for Ambs Call Center. Originally from Chicago, she joined Ambs in 2001, bringing her years of expertise in the call center industry to her current role. She’s led initiatives like award-winning agent training and the shift to automated dispatching, always focused on bridging the gap between client needs and employee performance. A firm believer in leading by example, she empowers her team with the tools and guidance to succeed. Outside of work, LaMonica is a math and science enthusiast, a dedicated traveler, and a Zumba instructor who has taught across the country. Her best advice for anyone in the call center industry? Don’t take things personally—just focus on being kind, helpful, and solutions-driven.