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Answering Services
Who We Serve
About
Listen to Calls
Update Your On-Call
View Your Messages
manage messages easier
Retrieve Messages from Our Answering Service
Every message our call center agents answer on your company's behalf gets recorded for your easy viewing, anytime of day! With the message retrieval feature, you’re able to view and read every message, add notes to calls, and take appropriate actions based on the caller’s needs! Here's more of what you get:
Powerful Search Feature
Search for specific information within seconds such as caller name, cell phone data, and full documentation taken to relay the message to your staff.
Audit Trail for Complete Documentation
Answering service audit trail that shows all your texts, phone calls, e-mails, and (if you're in healthcare) pages to a medical alert device, for every call we answer for you!
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on-call scheduling
Update Your On-Call Schedule Easily
If you want an after-hours answering service, you'd likely need to update us with your on-call team for then. It’s important to let us know who’s on-call to accept calls that need to be escalated so you, or other members of your team who aren't working, aren't disturbed unnecessarily.
Quick & Free Updating
Schedule your entire month of coverage or a last-minute change in a matter of seconds, for free!
Schedule Visibility for Your Team
Team members you select can view the on-call schedule in the portal to reduce confusion.
our valued answering service clients
Satisfied Clients Across Every Industry
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Listen to Your Call Recordings
Listen to incoming and outgoing calls that are received by our call center. This feature is a great way to hear the tone of the caller's voice. It's also helpful if you need to verify information such as a customer approving the after-hour service call at overtime rates.
Export Call Recordings
You can export the call recordings by downloading or emailing them in a matter of seconds!
Search and Filter Calls
A powerful search feature also allows you to search by time/date, duration, caller ID, person, and incoming or outgoing call.
Realtime Call Reporting
Real-time reporting allows you instant access to insights into service levels and call volume patterns for your organization. You can also review information that our answering service is using to handle your calls so you're always in the loop. Read more about how this and more features are included in our answering service through our free guide.
myambs web portal awards
Answering Service Web Portal Awards
Web Directory
The Web Directory feature gives you secure, real-time access to database records of information gathered by Ambs Call Center, as well as customer databases you’ve provided to our team to help manage your calls. We can even have these databases sent over to the CRM you use by connecting it to our API.
Send Messages to Your Team Instantly
Our contact feature within the myAmbs Web Portal gives you the power to instantly send messages to any member of your team. You can also send messages to many staff at once by a variety of methods such as text, encrypted text messages, email, phone, and more! It’s a great communication tool that gets information into the hands of people that need it, fast!
answering service resources for you
Learn to Make Your Phones Work For You
We post helpful, relevant content meant to help businesses know how to make the most out of their answering services. Learn more by clicking below!
