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Comcast Xfinity Voice Call Forwarding Instructions

Instructions on how to call forward Comcast Xfinity Voice phones to the answering service.

Comcast Xfinity Voice Call Forwarding Instructions

Comcast Xfinity Voice call forwarding allows you to forward your calls to another phone number. This includes call forwarding calls to the answering service, mobile phone or a landline.

Call Forwarding Always

Call Forwarding Always allows you to forward your incoming calls to the number provided to you by the answering service.

Activate Call Forwarding Always

  • Lift the receiver and listen for the dial tone.
  • Press *72.
  • You will briefly hear a stutter dial tone then a normal dial tone.
  • Dial the 10-digit number provided to you by the answering service.
  • Stay on the line until the call is answered by a person or a greeting (depending on your service) 

Deactivate Call Forwarding Always

  1. Lift the receiver and listen for the dial tone.
  2. Press *73.
  3. Hang up your phone. Your incoming calls will return to your business line.

Call Forwarding Busy

When you are waiting for an important call, but still need to use your telephone, you can send any incoming calls to an alternate number while you are using your line. Simply activate Call Forwarding Busy before making your call. If you activate Call Forwarding Busy, only calls that come in while you are talking on the phone will be forwarded. Note: Call Forwarding Busy is not available with Hunt Group.

To Activate Call Forwarding Busy

  • Lift the receiver and listen for the dial tone.
  • Press *90.
  • When you hear the second dial tone, dial the 10-digit number provided to you by the answering service and listen for a confirmation tone that the feature has been activated.

To Deactivate Call Forwarding Busy

  1. Lift the receiver and listen for the dial tone.
  2. Press *91 and listen for a confirmation tone that the feature has been deactivated. 

Call Forwarding No Answer

When you need to redirect incoming calls to another telephone number when you are unable to answer, you can activate Call Forwarding No Answer. Only unanswered calls will be forwarded. 

To activate Call Forwarding No Answer

  1. Lift the receiver and listen for the dial tone.
  2. Press *92.
  3. When you hear the second dial tone, dial the 10-digit number provided to you by the answering service and listen for a confirmation tone that the feature has been activated.

To deactivate Call Forwarding No Answer

  1. Lift the receiver and listen for the dial tone.
  2. Press *93 and listen for a confirmation tone that the feature has been deactivated.