If you're an Ambs Call Center customer who isn't using the myAmbs Web Portal, you're missing out.
This isn't one of those portals that takes forever to figure out and by the time you do, crashes. Oh, no. We've customized the portal specifically for your use, not ours.
But, if you're exploring our service and wonder "Can this portal do what I really need done?", this blog is here to help.
In this blog, we're going to go through the 6 biggest ways the myAmbs Web Portal can save you hours of your time weekly so you can say goodbye to messy workflows.
- View Every Message Your Callers Leave You
- Update Your On-Call Schedule Immediately and Easily
- Listen to Your Call Recordings Whenever
- Easily Manage Your Contacts
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- Gain New Insights from Real-Time Call Reporting
Now, let's take a look at what some of them the benefits of the myAmbs web portal.
1. View Every Message Your Callers Leave You
How frustrating is it when you miss a message?
With the myAmbs Web Portal, every message that our team of dedicated client call agents receives is meticulously recorded and stored for you to revisit whenever.
The message retrieval feature allows you to view and read each message, so you can respond quickly and appropriately to each caller’s needs.
It also acts like a dashboard for your team. It shows you exactly when new messages come in, so everyone's on the same page. Each team member gets their own login, so it's easy to see who handled what and stay organized.
To access it simply click on the "Messages" tab found here.
Once opened, you should see the complete list of messages your callers have left for you. That's as simple as it gets!
It's an ideal solution for your staff who need to monitor calls as they happen, manage escalations, or review handled queries. Moreover, it's an excellent management tool to check staff response times and for adding crucial follow-up notes.
Plus, you have the ability to add descriptions to a handled message, so your team stays on top of communication always.
2. Update Your On-Call Schedule Immediately and Easily
Given that Ambs Call Center operates beyond your typical business hours, it's important to keep us informed about who's available for escalations.
But coordinating on-call schedules with your answering service can be a logistical nightmare.
Many answering service clients choose to send emails with their updated on-calls for the day. Some phone in to update their on-call.
The problem with this? It costs—roughly $30 a month.
If you were to update your on-call using the myAmbs Web Portal, it would cost you $0! That's right—it's totally FREE!
What's even better is that you can set this up yourself in mere seconds. That way, when plans change and people call in at the last second (which they often do), you won't have to worry about whether we can use the updated version in time.
The real-time updates mean no downtime for maintenance, and shareability ensures your entire organization is in the loop.
Bonus:
You can even share a view-only version of your calendar with others within or outside your organization. This is especially popular with medical practices who share their on-call with hospitals and health systems.
3. Listen to Your Call Recordings Whenever
The tone of a conversation tells you so much more than words alone.
That's why with the myAmbs Web Portal, you have the ability to listen to both incoming and outgoing calls handled by our call center.
You can access this tab by clicking "Logger" in the dashboard.
This feature not only allows you to verify important information, like customer approvals for after-hours service calls, but also gives you access to listen, download, and email call recordings.
This robust search function helps you locate recordings by various filters, including time, date, duration of the call, and caller ID. This level of access provides not just the verification you need but also a deeper insight into your caller's sentiment.
Plus, you get complete confidence in the level of service we're providing.
4. Easily Manage Your Contacts
Having quick access to your team's contact information is essential.
The myAmbs Web Portal makes this easy with a comprehensive staff directory and straightforward updating capabilities.
You can access it by clicking the "Contact" tab found here.
Whether you're on the hunt for a specific phone number or need to ensure that your answering service information is current, the portal streamlines these processes. You can find the contacts by clicking “Contacts” in the dashboard.
Here, you can see the full list of your contacts. You may also request changes to the information that our answering service operates with, ensuring seamless communication and coordination at all times.
5. Database Lookup Using Directories
Your data is important. The myAmbs Web Portal is like a safe place for all your business’ information. It's where we keep the details from all the calls we answer for you.
You can access this by clicking “Directories” in the dashboard.
There are two main ways you can use this portal plugin. First, you can update the information we gather during a call, making sure everything stays accurate and up-to-date. Second, the data we collect can be used in a different directory, giving you flexibility and making it useful across various platforms.
You can also look up client information from your database. This means important details can be pre-filled or verified, like checking if a caller has an after-hours service plan before escalating the call. This feature helps streamline the process and ensures your customers get the right level of service without any delays.
Bonus:
Have an Employee Call-Off Hotline with us?
You can check when a call-off was recorded, reason for absence, and so much more in the Directories tab!
In short, the web directory provides a secure, real-time access to database records of information gathered by us. With the directory tool, you have a centralized solution for every HR question for your answering service.
6. Gain New Insights from Real-Time Call Reporting
Data-driven decisions are at the core of successful business operations, and the myAmbs Web Portal's real time-call reporting feature is a testament to this principle.
You can access this feature by clicking “Reports” in the portal.
When you use this feature, you have access to information like service levels and call volume patterns. What does this really mean? Well, the business intelligence you can mine from this information is endless.
For example, if most calls come in at 7 AM, you can optimize your team's start time to meet customer demand.
This kind of intelligence is not just useful; it's transformative for your organization's efficiency. And, it’s especially useful if you’re trying to optimize your customer service experience.
Will My Business Benefit from Using the myAmbs Web Portal?
Yes!
It's hard to say something without bias, but we promise that you'll find great value from using the myAmbs Web Portal.
From message retrieval and on-call schedule updates to call recordings and real-time reporting, this portal provides all the tools you need to enhance your answering service experience. By using this user-friendly platform, you can save time, stay organized, and gain valuable insights to drive strategic decisions.
Ready to experience a more efficient service? Use the myAmbs Web Portal today!
Trouble signing in? Contact us today for immediate assistance.
