We’re thrilled to share that Ambs Call Center has won the CAM-X Award of Excellence for the 14th consecutive year! While we’re incredibly proud of this achievement, we know you might be wondering:
What does this award actually mean for me, as a business seeking a reliable answering service?
Why These Awards Matter for Businesses Like Yours
When it comes to answering services, you’re looking for more than just someone to pick up the phone. A great answering service is an extension of your brand and a key part of your customer experience.
Awards like the CAM-X Award of Excellence, or the ATSI Award of Excellence, aren't just accolades. We see it as the stamp of approval for of an answering service’s quality and dedication.
Their commitment is proven too, as you can’t win an award like this without constant internal evaluation, and any good answering service evaluates and trains their agents 24/7/365.
The CAM-X Award and What It Stands For
The CAM-X Award, given by the Canadian Call Management Association, is one of the highest recognitions in the industry. To even be considered, call centers must undergo anonymous testing by independent judges. The scoring covers every part of the call experience, including:
- Initial Response Time: How quickly agents pick up the call.
- Attention to Detail: Whether agents handle the caller’s needs accurately.
- Professionalism and Friendliness: How well agents represent a client’s brand with warmth and respect.
- Knowledge of Client Accounts: Agents’ understanding of the client’s specific protocols and needs.
- Caller Satisfaction: Ensuring callers feel heard, respected, and valued.
Winning this award for 14 years straight means our team at Ambs Call Center consistently meets and exceeds these standards.
What You Can Expect from an Award-Winning Service
Great answering services understand that the caller’s experience comes first. For us, this means every caller should feel like they’re the most important person we’re talking to—no matter what. That means a priority to the customer regardless of servers going down, natural disasters, and more. Yes, many answering services that really prioritize the customer, budget for the eventuality of the disasters, natural or not.
Awards like CAM-X and ATSI verify that we’re not just meeting the industry minimums; we’re going above and beyond to make sure your callers feel truly valued.
Imagine your customers calling in and speaking to someone who listens, responds kindly, and makes them feel appreciated. Now on top of that, think of the fact that no matter the weather or hour, their call into your business will always be answered with that very same level of care.
That’s the level of service an award-winning answering service provides, and it’s the standard we hold ourselves to with every interaction.
What This Means for Your Business
Choosing an answering service isn’t just about getting someone to pick up your calls for you.
It’s about finding a partner who cares about your customers as much as you do. With Ambs Call Center, our long-standing recognition with CAM-X and ATSI means you’re working with a team that’s proven its dedication to caller satisfaction, year after year.
In a world where customer service can often feel impersonal, we’re committed to making every call count. If you’re ready to offer your customers an exceptional, friendly, and reliable experience, let’s talk about how we can support your business.
Topics:
