Answering Service Invoice FAQ

We accept payments by Electronic Funds Transfer (EFT), Automated Clearing House (ACH/e-checks), paper checks, and all major credit cards (Visa, Mastercard, American Express, and Discover). We offer auto payments using ACH or Credit cards, which are processed on or around the 1st of the month.

You can update your payment information by contacting visiting our payment update page.

You can pay your answering service bill online by visiting our payment portal.

We send invoices monthly. Invoices are sent out at the beginning of the month. This means you will receive 12 invoices per year from Ambs Call Center. 

We charge for the amount of time we spend working for you, which is known in our industry as work time. Work time minutes are calculated in 30-second increments and rounded up to the next increment.

Work time includes the following: Answering the phone and taking messages or information, making phone calls to your staff or customer, sending email and text messages, paging, making account changes or updates, account reviews or meetings, responding to email or text responses, entering on-call information, transferring calls.

The D.I.D. telephone number is the telephone number we provide for you to call forward your phones to. In some cases, you may simply refer your customers to call this number directly.

You will only see this appear on your first invoice. This amount is the pro-ration of the amount of days service that were provided to you in the previous month.

You will also see the full amount for your monthly plan appear on this invoice as well. This is because we bill for the upcoming month’s service base rate and the previous month’s usage.

 The invoice due date is the 25th of the month.

If the payment for an invoice isn’t received by the due date of the 26th a late fee is automatically applied.

 The invoice will have a ‘PAID’ watermark in the middle of the invoice.

The recurring charges are for all services billed in advance. The service period dates are indicated on the invoice in the box located in the upper right-hand corner.

Our "Service Hold" option is a feature where your account is placed hold keeping all programming in place including your Call Forwarding Number., until you are ready to resume services. This is a great option for companies who may only need service during certain times of the year. There are no service reactivation or set-up fees when you're ready to use the service again. The service can be reactivated within minutes. 

Service Hold costs $5.00 a month and a 12-month advance payment is required. The monthly charge is then taken off automatically from the advance payment. Any balance remaining from the $60.00 prepayment is credited to your account when you resume service or refunded to you if you decided to cancel completely before the 12 months are up.