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Answering Services
Who We Serve
About
24/7 HVAC Answering Service,
Never Miss a Call
Increase your HVAC company's efficiency with Ambs Call Center's 24/7 HVAC answering service. Increase your qualified leads, optimize your communications, and increase customer satisfaction today!
the cost of missed hvac calls
If You Don't Respond, Your Competitors Will
Missed calls cost you more than just leads—they cost you trust. And, every missed call is an opportunity lost to your competitor. When customers reach out with urgent heating or cooling issues, they want solutions now, not a voicemail. Without an HVAC answering service, you'll face:
Losing Leads to Competitors
Potential customers don’t wait around—they call your competitors.
Your Technicians Feeling Burned-out
Technicians are overwhelmed with scheduling and customer calls on top of their work.
Missing Potential Customers After Hours
Customers expect help at all hours, especially in extreme weather conditions.
Trusted by hvac companies of all sizes
Manage Seasonal HVAC Demand Without Breaking a Sweat
HVAC demand spikes during seasons with extreme weather.
Whether it’s summer heatwaves or winter storms, these busy periods strain your resources, leaving your team stretched thin and customers waiting. Thankfully that's not an issue when you use our HVAC answering service. Why?
Adjust Your Plan for Your Usage
Scale your answering service plan up for peak heating and cooling seasons and down for slower months for free!
Never Feel Understaffed
We'll handle the high volume of calls for your HVAC business during peak demand periods instead of you hiring extra staff.
Maximize Your Advertising Budget
People are going to be calling your business when they see your ads; we'll answer quickly so you have the "speed to lead".
Why HVAC Companies Trust Ambs Call Center
Our reliable answering service guarantees you and your customers stay connected, always. Plus, with a 7+ year average client retention rate, you're partnering with a family-owned business dedicated to your success while receiving:
Emergency Maintenance Screening
Get only the important calls when we screen routine calls.
Capture Every Lead
We're there when you're not, capturing the information from leads 24/7 and forwarding them to you.
Tailored, Proven Process
Our proven process is shaped by decades of experience from working with HVAC companies.
Connect to Customers Faster with myAmbs Mass Texting
HVAC companies are always looking for waysa to improve customer retention. With myAmbs Mass Texting platform, you can have two-way communication with your customers through either our mobile app or web portal. Here are a few ways HVAC businesses benefit beyond making their customer service feel personalized:
Send Emergency Alerts
Alert customers about technician dispatch times and ETAs to calm customers facing an emergency.
Maximize Your Marketing Reach
Increase your sales during seasonal peaks by sending bulk promotional offers for HVAC tune-ups or system upgrades.
Appointment Reminders
Ensure your customers never miss an appointment by sending a text including the appointment information.
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Manage Your HVAC Business' Calls with the myAmbs Web Portal
Using the myAmbs Web Portal, our HVAC contractors can look at messages in real-time as well as update their on-call schedule that we'll use when we answer your calls after-hours. That way, you'll always be in control.
Update Your On-Call Schedule
Easily add, remove, or swap out technicians for your on-call schedule.
View Messages in Real-Time
View the messages we take from your callers in real-time and even add notes to each call.
Monitor the Quality of Calls
Inspect the service quality we offer to your customers with our transparent call logs—you won't be disappointed.
get started
How to Get Your HVAC Answering Service Started
It's actually a really fast and straightforward process. We usually tell our clients that our onboarding process takes less than 5 business days. In this time we’ll have you fully up and running with an answering service—it's part of our proven process.
Request a Quote
Discuss the needs of your HVAC company and how we can help you grow and be more profitable
We'll Handle the Set-Up
We'll use the HVAC industry best practices in our set-up and testing to deliver the best value to you
Never Miss a Call Again
Go Live. We'll start supporting your customers and team with our award winning service
learning center
Best Practices for HVAC Professionals Using an Answering Service
If you’re looking to learn more about the best practices for improving your HVAC management’s communications, our learning center is the place for you. Relevant, informative content designed to improve the home service worker’s work life.
