How to Receive Your Messages
We offer several information delivery options for our call center and answering service customers. We’ve listed the most popular ones below and also offer customized data delivery options to meet your specific needs.
Secure Text Messaging
Our Startel Secure Messaging+ app offers encrypted text messaging along with support for audio and image attachments. You can also clear calls with our agents at the press of a button.
Text messaging is a fast and reliable way to ensure the message is delivered directly to your mobile device. Unlike many of our competitors we have agreements with wireless carrier allowing us to deliver information in an encrypted format.
We can call you to relay information by phone. We’ll provide a unique caller ID just for your account so you’ll know it’s us calling with important information. This is a good option if you don’t wake up to a text message when you’re sleeping.
Would you like us to connect the caller directly to you? No problem! After calling you to confirm you are available for a call, the caller is connected to you. We can also simply do a blind transfer to you without announcing the call.
Standard and Encrypted E-mail
We can email your messages to you immediately or in batches. We also encrypt our email messages to provide you with peace of mind that your information is as secure as possible. It is also an absolute must for HIPAA compliance.
You will see real-time calls on our web portal. You can mark messages as read, forward via email as well as sort and filter calls as you see fit. In addition, our web portal is mobile optimized for Smartphone and tablets.
Online Audio Recordings
Our online voice logger lets you listen to and download the inbound and outbound calls that we make for you. We also have the ability, if you desire, to record the conversations after we do a direct connect call patch.
You are able to hear your clients call and retrieve the message or have a copy of the audio immediately emailed to you. If you would like, you can also receive a text or page when a new message is received.
We support both text and numeric paging to all carriers. In addition, we also offer the message assurance option where messages are sent via pager and cell phone simultaneously if paging coverage is an issue.
Prefer a hard copy of your calls? Fax delivery is the solution that you are looking for. Messages can be faxed as received or sent as a batch on the days and times that are most convenient for you.